Contact information
At Kirovex, we believe in the power of scent to transform your space. Whether you have questions about the material of our aromatherapy burners, need help tracking your shipment, or just want to share your favorite essential oil blend, we are here to listen.
Get In Touch
We strive to respond to all inquiries within 24 hours during business days.
1. Email Us For the fastest response regarding orders, returns, or product details: 📧 support@kirovex.shop
2. Call Us If you prefer to speak with our support team: 📞 +1 252-406-9738 (Mon-Fri, 9:00 AM - 5:00 PM MST)
3. Mailing Address Returns should be sent to our Phoenix warehouse (please email us for approval first): 📍 3812 W Butler Dr Phoenix, AZ 85051-4742 USA
Customer Service Hours
Our team is based in Phoenix, Arizona.
- Business Hours: Monday - Friday: 9:00 AM - 5:00 PM (Mountain Standard Time)
- Saturday - Sunday: Closed
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Shipping: We ship primarily via USPS/UPS from our Arizona facility. Standard delivery within the USA typically takes 3-7 business days.
- Damaged Items: Aromatherapy burners can be fragile. If your item arrives broken due to shipping, please take a photo immediately and email it to us at support@kirovex.shop. We will send a replacement right away.
- Returns: We offer a 30-day return policy for unused items in their original packaging.